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Refunds, Cancellations, and Drama




A business without a refund policy in place… isn’t a real business- it’s a hobby. On this episode of Serious Business, Suzanne and Melonie dive in deep on the importance of contracts and keeping your word. Business owners can’t shy away from putting clauses, refund policies, and best financial practices into place- but so many often do. This is one episode of Serious Business that you won’t want to miss!


“There are no refunds for being lazy.”

– Suzanne Evans


In this episode:

  • Why refund policies are important
  • How to stick to your own policies
  • The right way to work with clients who need more leeway
  • When to untangle yourself from the emotion of financial problems
  • And much more!

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